Warranty

 

 

Due to the intimate nature of the items we sell and for your own protection, we cannot return or exchange toys and products purchased unless they are defective. It's a question of health and safety.

Any item designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse and/or store, they are considered used and therefore cannot be returned.

If an item is found to be defective within 10 days of purchase, we will replace it with the same item or a credit code for the paid value of the item.

Sale or clearance items whose discount totals 50% or more of the list price cannot be exchanged or refunded.

Please note that we do not provide any refunds. Only exchanges or credit notes can apply.

Please contact our customer service department as soon as possible: [email protected]. The latter will analyze your request and then guide you through the steps of the process.

 

Manufacturer's warranty:

Please note that some ranges that we sell benefit from a manufacturer's warranty. Depending on what you purchased, our customer service will inform you of warranty possibilities.

Please contact our customer service department as quickly as possible: [email protected]. The latter will analyze your request and then guide you through the steps of the process.

Please note that we do not provide any refunds. Only exchanges or credit notes can apply.